A 99.9% Server Uptime
Our hosting platform is based on a secure, enterprise–class hardware configuration and a heavily tweaked Linux variation. That’s why, irrespective of what your web site is, or how many site visitors you have, or even in case there’s a denial–of–service assault, our web hosting servers will remain up and running and your websites will remain visible online.
All our hosting plans offer a 99.9% server uptime guarantee. And regardless of which datacenter you select, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
In order to deliver a superior hosting service, you can rarely rely on the default network configuration in a datacenter. We have built our own custom network in an effort to ensure a lightning–fast connection speed with the rest of the world.
And because of this, no matter which datacenters you opt for: our US datacenter, our UK datacenter, in our FI datacenter, in our Eastern Europe datacenter or our AU datacenter, you can enjoy an assured 99.9% network uptime. And this uptime guarantee is available with all web hosting solutions offered in each datacenter.
A 30–Day Money–Back Guarantee
Although we have given our best to reduce all potential risks with our cloud hosting packages and despite the fact that we offer first–class technical support, there are instances when the customer simply isn’t happy with what we offer. Or he has to upgrade to a more powerful web hosting solution, like a VPS server or even a dedicated server.
Because of this, we offer a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you’re not fully pleased, you will get your money back.
24/7 Technical Support
We’ve punctiliously selected each individual member of our 24x7 support team to ensure that we can offer you the best possible support you can possibly get. Each one of our technicians has lots of years of experience working with hosting accounts behind his back, therefore they know very well what they are doing. Besides, they’re at your disposal 24x7 – you will be able to contact them whenever you want and they’ll respond to you ASAP.
Their average support ticket response time is just twenty minutes, whereas with other hosting companies you need to wait for days. Besides, we offer you a 1–hour response time guarantee. No matter what happens, your enquiries will be replied to in less than sixty minutes.