1 hour ticket response
Our team of technical support engineers is dedicated to supplying fast answers to all your queries. We will examine your customer support ticket the instant it’s been submitted and will respond back to you with a solution to the problem within less than 60 minutes after the trouble ticket submission. In fact, our average tech support ticket response time is 20 minutes.
A First–Class Technical Support Service
Our support engineers possess broad experience in the hosting realm and are professional enough to provide a prompt answer to your problem. If, however, the matter at hand is not within the competency of a client support engineer, the customer support ticket will be forwarded to a programmer or admin for further assistance.
An Easy–to–Navigate Help Center Section
Incorporated into the Web Site Control Panel is an easy–to–navigate Help Center, which offers various information sources. You can browse through a frequently updated knowledgebase offering web hosting account management articles and web site management articles, check out our instructional video tutorials or take a glance at our F.A.Q. library.