Client Support Channels
A 1–Hour Ticket Response Guarantee
All your assistance requests will be responded to in maximum one hour after the trouble ticket or email was submitted. If your issue requires further assistance from a system administrator, we’ll forward the trouble ticket or the e–mail to the person in charge, without delay and we will leave a note to inform you that more time will be needed for reaching the optimal solution. Furthermore if you make use of our Managed Services package, all of the server management tasks included there will be completed whenever you decide.
A First–Class Technical Support Service
We’ll be online for you 24/7 to reply to any inquiries that you may have related to our Web Site Control Panel or any of the applications that we have installed for you on the dedicated hosting server. If you also require help with server management procedures, you can have a glance at our Managed Services package, which includes backup storage space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as installation and problem troubleshooting procedures
An Intuitive Help Section
Our Web Site Control Panel was preinstalled for every dedicated server. Among its features is a rather convenient integrated knowledgebase that will walk you step by step on all the tasks that you can perform. Most of the instructional articles have video versions which show all the tasks that you can carry out in a highly illustrative manner. You can find the instructional articles and the video tutorials in the top right corner of each Web Site Control Panel section.