24/7 Customer Support
Find out more about customer support and why it's hard to discover an website hosting provider that provides top-class support.
Being able to contact your hosting provider any time you have any sort of questions or encounter any difficulties is very important and how quickly they will reply and take action could be essential, in particular when your site is business-oriented, as longer downtime could mean losing potential customers. The support options are an easy way to identify actual suppliers from resellers. The second usually reply only to e-mail messages or support tickets and you'll need to wait for a whole day or maybe more to get a reply. When the trouble requires several responses, you may end up losing days in order to get a simple problem fixed. With a legitimate and reliable hosting provider, you will be in a position to connect with the support at any moment and get an instant response no matter what the issue or your question is - customer, pre-sales or technical one.
24/7 Customer Support in Hosting
We provide you with 24/7 billing, customer and tech support for all of our hosting. Even if you aren't our customer yet and you have some questions, we can assist you right away and give you the needed information, so as to give you the choice to make the very best decision when you buy a new web hosting account. We are available any time, including weekends and holidays, and we supply several options for communication to contact us - live chat, phone, e-mails and support tickets. For your benefit, we now have several telephone numbers internationally, so that you are able to call the one which is closer to you. The maximum response time for your emails and your tickets is 1 hour. The standard response time is no more than 15-20 minutes, which means that you can forget all about waiting for several days to get assistance for any task or issue, whatever its complexity.