In case you have ever had a hosting account in the past or you have dealt with any other online service, you're probably well aware from your personal experience that for many things it is better to talk to a live person over the phone than to exchange support tickets or emails. If you want to know more about a service before you decide to buy it or in case something small-scale needs to be made, for instance, it is really much easier and quicker to get it done in real time. When you're able to get in touch with representatives by phone, it is also very likely that you are using the services of an actual hosting provider, not just a reseller. The level of support that you'll get on the phone varies between different companies - from standard matters to expert tech support. Generally the majority of providers will offer you pre-sales assistance and first level phone support, while more complex tech issues are managed through electronic mail or tickets.
Phone Support in Hosting
We believe that having the option to talk to a live representative is very important, for that reason we have 3 support lines globally (Australia, USA and UK) and you're able to contact us over the phone for 14 hours every day. In case you consider obtaining one of our hosting, for example, you'll be able to call us and find out more about our solutions before you order so as to ensure that we do match all system requirements for your websites. After the order, you can call us about any kind of sales and billing problems you may have, or get any kind of general or basic technical info you need. We've tried to find the optimal balance between phone and ticket support, so for solely technical issues you will have to use the ticketing system, that will help you monitor the communication and any new developments in the resolution of your issue.