A live chat is one of the channels of communication offered by some website hosting providers as a part of their support service. Depending on the company, the chat can be used for billing, pre-sales and/or tech assistance. This method of contact is faster than a support ticket and it makes it less likely to misunderstand or misspell something in comparison to a phone call with a representative. What's more, when the issue that you have requires some time to be investigated and dealt with, you'll be able to do something different in the meantime rather than just waiting, like you'd have to do when you call. You can also use a live chat support service totally free as long as you have web access even if your web hosting provider is based in a different country and they do not have a local telephone number that you can call.

Live Chat Support in Hosting

We provide a live chat assistance service for all hosting that we offer and we are able to assist you with almost everything live. If you don't have an account with us yet, we'll be able to give you more information about the plans to help you to pick the most appropriate package. In case you are an existing client, we are able to help you with any general or billing issue in addition to with lots of common tech problems, for example an e-mail address setup in a desktop email client. In case you cannot give us a call for whatever reason or you're in a country where we do not have a local phone number, our live chat is the best choice to get in touch with us. Of course, some matters need longer time to analyze and test, which means that you will need to open a support ticket to our technicians, still, we will save you time and help you with a number of troubles on the chat.