Integrated Ticketing System in Hosting
Our hosting feature an integrated support ticket system, which is an essential part of our in-house created Hepsia hosting Control Panel. In contrast with other comparable tools, Hepsia will enable you to manage everything associated with the web hosting service itself in one place – invoices, files, emails, tickets, etc., eliminating the need to use different admin interfaces. If you have any technical or pre-sales questions or any difficulties, you can open a ticket with just several clicks without ever leaving your Control Panel. In the meantime, you may select a category and our system will present you with a variety of informative articles, which will give you more information and which may help you resolve any particular problem even before you actually post a ticket. We guarantee a support ticket response time of maximum 1 hour, even in case it is a weekend or a public holiday.