There are different ways to contact the web hosting company whose services you are using, but the one that you will always find no matter which company you choose is a trouble ticket system. It’s the easiest method of correspondence for several reasons. If no help desk staff representative is free at the moment and they are all occupied, a phone call may not be responded to, but a ticket will always hit home. Besides, you can copy ‘n’ paste large pieces of info without having to worry about spelling mistakes, and in case a specific problem needs more time to be solved or a number of responses must be exchanged, all the information will be in the same place, so each party can always see the comments left by the other one. The disadvantage of using tickets to contact your hosting provider is that they’re often separate from the web hosting platform, so if you need to provide info or to adhere to guidelines, you will have to use at least two different interfaces and this number may increase in case you desire to manage several domains. Additionally, a lot of web hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while awaiting an answer.

Integrated Ticketing System in Hosting

Our hosting feature an integrated support ticket system, which is an essential part of our in-house created Hepsia hosting Control Panel. In contrast with other comparable tools, Hepsia will enable you to manage everything associated with the web hosting service itself in one place – invoices, files, emails, tickets, etc., eliminating the need to use different admin interfaces. If you have any technical or pre-sales questions or any difficulties, you can open a ticket with just several clicks without ever leaving your Control Panel. In the meantime, you may select a category and our system will present you with a variety of informative articles, which will give you more information and which may help you resolve any particular problem even before you actually post a ticket. We guarantee a support ticket response time of maximum 1 hour, even in case it is a weekend or a public holiday.